Careline Alarm Guide
Download the printable version of our Careline alarm guide by clicking the button below.
Who can use Careline?
A Careline alarm is perfect for anyone who could be vulnerable at home, including older people, disabled people and people with health problems. Careline alarms are especially useful for people at risk of falling.
Careline alarms help these groups of people live worry-free in their own homes whilst providing comfort and peace of mind for friends and loved ones.
The Careline alarm service is simple yet profoundly effective. If you need help, simply press the Careline pendant.
- The alarm unit automatically calls our Accredited Care Team, who will answer within seconds.
- The Care Team talk to you over the alarm loudspeaker to identify the best course of action and reassure you.
- Depending on the situation, our Care Team will contact a neighbour, family member, friend or if needed, emergency services.
Careline alarms save lives every day. Get yours today by calling 0800 030 8777.
Who can use Careline?
A Careline alarm is perfect for anyone who could be vulnerable at home, including older people, disabled people and people with health problems. Careline alarms are especially useful for people at risk of falling.
Careline alarms help these groups of people live worry-free in their own homes whilst providing comfort and peace of mind for friends and loved ones.
The Careline alarm service is simple yet profoundly effective. If you need help, simply press the Careline pendant.
- The alarm unit automatically calls our Platinum Accredited Care Team, who will answer within seconds.
- The Care Team talk to you over the alarm loudspeaker to identify the best course of action and reassure you.
- Depending on the situation, our Care Team will contact a neighbour, family member, friend or the emergency services if required.
Careline alarms save lives every day. Order today by calling 0800 030 8777.
What is a Careline Alarm?
Careline alarms are a quick, reliable way of raising a call for help when you need it most. The alarm consists of two parts – a Base Unit and a Careline pendant worn around the wrist or neck. The next section of the Careline alarm guide will explain how these devices work. In short, when the user needs help, they simply press the red button on the pendant – in moments, help is on its way.
The Careline pendant is waterproof and can be used in the bath and shower. The system can also be used in the garden, with a range of up to 100 metres.
What is a Careline Alarm?
Careline alarms are a quick, reliable way of raising a call for help when you need it most. The alarm consists of two parts – a Base Unit and a Careline pendant worn around the wrist or neck. Careline alarms are a quick, reliable way of raising a call for help when you need it most. The next section of the Careline alarm guide will explain how these devices work. In short, when the user needs help, they simply press the red button on the pendant – in moments, help is on its way.
The Careline pendant is waterproof and can be used in the bath and shower. The system also has a huge range of up to 100 metres so can be used in the garden.
How do Careline alarms work?
Our standard alarm works using your existing landline telephone connection. However, we also offer a SmartLife Personal alarm and SOS GPS alarm for those without a landline. When the alarm is activated, it dials out to our 24/7 UK-based Care Team who answer the call almost immediately. The Care Team will then talk to the alarm user over the loudspeaker on the alarm and arrange the appropriate help if it is required. This will usually come in the form of:
- Family
- Friends
- Neighbours
- Carers
- Emergency Services
How do Careline alarms work?
Our standard alarm works using your existing landline telephone connection. However, we also offer a SmartLife Personal alarm and SOS GPS alarm for those without a landline. When the alarm is activated, it dials out to our 24/7 UK-based Care Team who answer the call almost immediately. The Care Team will then talk to the alarm user over the loudspeaker on the alarm and arrange the appropriate help if it is required. This will usually come in the form of:
- Family
- Friends
- Neighbours
- Carers
- Emergency Services
How do I get a Careline Alarm?
Setting up a Careline alarm is quick and simple. Simply place your order with us online or by phone on 0800 030 8777 and the alarm will be dispatched to you with Free Next Working Day Delivery. We program the alarm for you, so all you need to do is plug it in once you receive it.
We work hard to make sure that we are never beaten on price or quality. Please call us for free to discuss our price guarantee.
If you have any questions about our service, or wish to place an order, please call one of our friendly advisors on 0800 030 8777.
How do I get a Careline?
Setting up a Careline alarm is quick and simple. Simply place your order with us online or by phone on 0800 030 8777 and the alarm will be dispatched to you with Free Next Working Day Delivery. We programme the alarm for you, so all you need to do is plug it in once you receive it.
We work hard to make sure that we are never beaten on price or quality. Please call us for free to discuss our price guarantee.
If you have any questions about our service, or wish to place an order, please call our friendly team on 0800 030 8777.
Choose Your Personal Alarm
To help you choose, start by selecting where you would use your personal alarm. In home only or at home and on the go.
Select Your Plan
Select Your Plan
| Essential Plan |
| From £9.99 / Month |
| Was £16.99 |
Standard connection speeds
Landline required
Lightweight water-resistant pendant
| Complete Plan |
| From £24.99 / Month |
| when paying annually |
Fastest Connecting
Fall Detection1
Our fastest connection speeds
No landline required
Simple plug in and go set-up | Essential+ Plan |
| From £19.99 / Month |
| when paying annually |
Fastest Connecting| Essential Plan |
| From £9.99 / Month |
| Was £16.99 |
| Complete Plan |
| From £24.99 / Month |
| when paying annually |
Fastest ConnectingFall Detection1 | Essential+ Plan |
| From £19.99 / Month |
| when paying annually |
Fastest Connecting| Essential Plan |  | | |
| From £9.99 / Month Was £16.99 | |||
| |||
| Complete Plan |  | | |
| From £24.99 / Month | |||
| when paying annually | |||
| Fastest ConnectingFall Detection1 | |||
| |||
| Essential+ Plan |  | | |
| From £19.99 / Month | |||
| when paying annually | |||
| Fastest Connecting | |||
| GPS Pendant Fall Plan |
| From £23.99 / Month |
| when paying annually |
GPS TrackingFall Detection1 
GPS connection + location tracking
In-built pendant speaker
GPS water-resistant pendant| GPS Pendant Plan |
| From £21.99 / Month |
| when paying annually |
GPS Tracking| GPS Pendant Fall Plan |
| From £23.99 / Month |
| when paying annually |
GPS TrackingFall Detection1| GPS Pendant Plan |
| From £21.99 / Month |
| when paying annually |
GPS Tracking| GPS Pendant Fall Plan |  | | |
| From £23.99 / Month | |||
| when paying annually | |||
| GPS Tracking Fall Detection1 | |||
| GPS Pendant Plan | | | |
| From £21.99 / Month | |||
| when paying annually | |||
| GPS Tracking | |||
| Essential Plan |
| From £9.99 / Month |
| Was £16.99 |
| Complete Plan |
| From £24.99 / Month |
| when paying annually |
Fastest ConnectingFall Detection1 | Essential+ Plan |
| From £19.99 / Month |
| when paying annually |
Fastest Connecting| GPS Pendant Fall Plan |
| From £23.99 / Month |
| when paying annually |
GPS TrackingFall Detection1| GPS Pendant Plan |
| From £21.99 / Month |
| when paying annually |
GPS Tracking| Essential Plan |
| From £9.99 / Month |
| Was £16.99 |
| Complete Plan |
| From £24.99 / Month |
| when paying annually |
Fastest ConnectingFall Detection1 | Essential+ Plan |
| From £19.99 / Month |
| when paying annually |
Fastest Connecting| GPS Pendant Fall Plan |
| From £23.99 / Month |
| when paying annually |
GPS TrackingFall Detection1| GPS Pendant Plan |
| From £21.99 / Month |
| when paying annually |
GPS Tracking| Essential Plan | | | |
| From £9.99 / Month Was £16.99 | |||
| |||
| Complete Plan | | | |
| From £24.99 / Month | |||
| when paying annually | |||
| Fastest ConnectingFall Detection1 | |||
| | |||
| Essential+ Plan | | | |
| From £19.99 / Month | |||
| when paying annually | |||
| Fastest Connecting | |||
| GPS Pendant Fall Plan | | | |
| From £23.99 / Month | |||
| when paying annually | |||
| GPS Tracking Fall Detection1 | |||
| GPS Pendant Plan | | | |
| From £21.99 / Month | |||
| when paying annually | |||
| GPS Tracking | |||
Essential Plan
Basic pendant
- Not included, Automatic Fall Detection
- Included, 100 Metre Range
- Included, Wearable on Wrist or Neck
- Included, Waterproof
- Included, No Need to Charge
- Included, Easy to Activate
Plug-in Base Unit
- Included, 24/7 Monitoring Service
- Included, Lifetime Warranty
- Included, Plug-In, Easy Set Up
- Not included, No Phone Line Needed
- Not included, Our Fastest Connection Time
Plug-in Base Unit + Basic pendant
Basic pendant
- Not included, Automatic Fall Detection
- Included, 100 Metre Range
- Included, Wearable on Wrist or Neck
- Included, Waterproof
- Included, No Need to Charge
- Included, Easy to Activate
Plug-in Base Unit
- Included, 24/7 Monitoring Service
- Included, Lifetime Warranty
- Included, Plug-In, Easy Set Up
- Not included, No Phone Line Needed
- Not included, Our Fastest Connection Time
Rising to £22.67 per months after 3 months
Essential+ Plan
Save £80 if paid annually
SmartTrigger Pendant
- Included, Automatic Fall Detection
- Included, 600 Metre Range
- Included, Wearable on Wrist or Neck
- Included, Waterproof
- Included, No Need to Charge
- Included, Easy to Activate
SmartLife Hub
- Included, 24/7 Monitoring Service
- Included, Lifetime Warranty
- Included, Plug-In, Easy Set Up
- Not included, No Phone Line Needed
- Included, Our Fastest Connection Time
Rapid Connect Hub + SmartTrigger Pendant
SmartTrigger Pendant
- Included, Automatic Fall Detection
- Included, 600 Metre Range
- Included, Wearable on Wrist or Neck
- Included, Waterproof
- Included, No Need to Charge
- Included, Easy to Activate
SmartLife Hub
- Included, 24/7 Monitoring Service
- Included, Lifetime Warranty
- Included, Plug-In, Easy Set Up
- Not included, No Phone Line Needed
- Included, Our Fastest Connection Time
Get 3 months free by paying annually
Complete Plan
RecommendedOur Safest AlarmSave £100 if paid annually
Fall Detector
- Included, Automatic Fall Detection
- Included, 300 Metre Range
- Included, Wearable on Wrist or Neck
- Included, Waterproof
- Included, No Need to Charge
- Included, Easy to Activate
SmartLife Hub
- Included, 24/7 Monitoring Service
- Included, Lifetime Warranty
- Included, Plug-In Anywhere, Easy Set Up
- Included, No Phone Line Needed
- Included, Our Fastest Connection Time
Recommended
Rapid Connect Hub + Fall Detector
Fall Detector
- Included, Automatic Fall Detection
- Included, 300 Metre Range
- Included, Wearable on Wrist or Neck
- Included, Waterproof
- Included, No Need to Charge
- Included, Easy to Activate
SmartLife Hub
- Included, 24/7 Monitoring Service
- Included, Lifetime Warranty
- Included, Plug-In Anywhere, Easy Set Up
- Included, No Phone Line Needed
- Included, Our Fastest Connection Time
Get 3 months free by paying annually
GPS Pendant Plan
Save £88 if paid annually
GPS Location Tracking + Inbuilt Speaker
- Included, Go Anywhere Alarm
- Included, GPS Alarm Pendant
- Included, GPS Location Tracking
- Included, Optional Fall Detection
- Included, Inbuilt speaker
- Included, Charging base station
Get 3 months free by paying annually
GPS Pendant Plan
- Go Anywhere Alarm
- GPS Alarm Pendant
- GPS Location Tracking
- Optional Fall Detection
- Inbuilt Speaker
- Charging Base Station
Get 3 months free by paying annually
