When setting up a Careline Alarm, your loved one will be asked for some emergency contacts. Ideally, we recommend having around two or three different people on their list. This article will explain the role emergency contacts play in our Careline Service, whilst also providing some advice on how to choose them.
What are Emergency Contacts?
Emergency contacts are a list of nominated people that can attend the alarm users property when the alarm has been activated. We recommend having someone who is able to attend within 45 minutes and has access to a key.
Most of the time, our alarm users will use family members, neighbours or friends to be their emergency contacts.
Why do I need Emergency Contacts?
Our alarms are used for a wide variety of different reasons. One of the most common reasons for activating the alarm is if the alarm user has a fall and cannot get up. A lot of the time, the user is not injured and is perfectly healthy, but struggles to get off the floor by themselves.
If the emergency services are called for, the wait time can be several hours. This is because the ambulance service will treat this as a welfare call rather than an emergency and have to prioritise emergency calls. This can also cause a large strain on the NHS and emergency workers.
Emergency contacts will usually be able to attend in a reasonable amount of time. Additionally, they are someone the alarm user feels comfortable with which can help to reduce the worry and upset.
What if my contact can’t always attend in 45 minutes?
We completely understand that your loved one’s contact may not always be within 45 minutes of the property. Everyone has commitments like going to work, taking the kids to school etc. When we recommend someone within 45 minutes, we are speaking generally. For example, if your home address is within 45 minutes of the alarm user.
What happens if my Emergency Contacts are not available?
If none of the Emergency Contacts are available, a member of our monitoring team will call the local ambulance service and ask them to attend. Our team will never leave one of our customers unattended to – help will always be called for.
Other Benefits
- The closer a contact lives to an alarm user, the quicker they will be able to get to them in an emergency situation.
- The list of emergency contacts can be updated at any time, just call our customer services team.
- The alarm user can choose who attends when they need help or assistance.
More Information
As always, for more information about our Careline Alarms, call our customers services team on 0800 101 3333. Alternatively, any questions can be sent via email to info@careline.co.uk, or through our ‘Contact Us‘ form and member of the team will be in touch within 24 hours.
Choose Your Personal Alarm
To help you choose, start by selecting where you would use your personal alarm. In home only or at home and on the go.
Select Your Plan
Select Your Plan
| Essential Plan |
| From £9.99 / Month |
| Was £16.99 |
Standard connection speeds
Landline required
Lightweight water-resistant pendant
| Complete Plan |
| From £24.99 / Month |
| when paying annually |
Fastest Connecting
Fall Detection1
Our fastest connection speeds
No landline required
Simple plug in and go set-up | Essential+ Plan |
| From £19.99 / Month |
| when paying annually |
Fastest Connecting| Essential Plan |
| From £9.99 / Month |
| Was £16.99 |
| Complete Plan |
| From £24.99 / Month |
| when paying annually |
Fastest ConnectingFall Detection1 | Essential+ Plan |
| From £19.99 / Month |
| when paying annually |
Fastest Connecting| Essential Plan |  | | |
| From £9.99 / Month Was £16.99 | |||
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| Complete Plan |  | | |
| From £24.99 / Month | |||
| when paying annually | |||
| Fastest ConnectingFall Detection1 | |||
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| Essential+ Plan |  | | |
| From £19.99 / Month | |||
| when paying annually | |||
| Fastest Connecting | |||
| GPS Pendant Fall Plan |
| From £23.99 / Month |
| when paying annually |
GPS TrackingFall Detection1 
GPS connection + location tracking
In-built pendant speaker
GPS water-resistant pendant| GPS Pendant Plan |
| From £21.99 / Month |
| when paying annually |
GPS Tracking| GPS Pendant Fall Plan |
| From £23.99 / Month |
| when paying annually |
GPS TrackingFall Detection1| GPS Pendant Plan |
| From £21.99 / Month |
| when paying annually |
GPS Tracking| GPS Pendant Fall Plan |  | | |
| From £23.99 / Month | |||
| when paying annually | |||
| GPS Tracking Fall Detection1 | |||
| GPS Pendant Plan | | | |
| From £21.99 / Month | |||
| when paying annually | |||
| GPS Tracking | |||
| Essential Plan |
| From £9.99 / Month |
| Was £16.99 |
| Complete Plan |
| From £24.99 / Month |
| when paying annually |
Fastest ConnectingFall Detection1 | Essential+ Plan |
| From £19.99 / Month |
| when paying annually |
Fastest Connecting| GPS Pendant Fall Plan |
| From £23.99 / Month |
| when paying annually |
GPS TrackingFall Detection1| GPS Pendant Plan |
| From £21.99 / Month |
| when paying annually |
GPS Tracking| Essential Plan |
| From £9.99 / Month |
| Was £16.99 |
| Complete Plan |
| From £24.99 / Month |
| when paying annually |
Fastest ConnectingFall Detection1 | Essential+ Plan |
| From £19.99 / Month |
| when paying annually |
Fastest Connecting| GPS Pendant Fall Plan |
| From £23.99 / Month |
| when paying annually |
GPS TrackingFall Detection1| GPS Pendant Plan |
| From £21.99 / Month |
| when paying annually |
GPS Tracking| Essential Plan | | | |
| From £9.99 / Month Was £16.99 | |||
| |||
| Complete Plan | | | |
| From £24.99 / Month | |||
| when paying annually | |||
| Fastest ConnectingFall Detection1 | |||
| | |||
| Essential+ Plan | | | |
| From £19.99 / Month | |||
| when paying annually | |||
| Fastest Connecting | |||
| GPS Pendant Fall Plan | | | |
| From £23.99 / Month | |||
| when paying annually | |||
| GPS Tracking Fall Detection1 | |||
| GPS Pendant Plan | | | |
| From £21.99 / Month | |||
| when paying annually | |||
| GPS Tracking | |||
Hi
What is the emergency contact number to pass onto my care assitance team for Careline?
Also how do I review/change my emrgency ocntact list?
Many thanks Victoria
Hello Victoria,
Thank you for your comment. Our Care Team number is 01603 734422. This is the number that will call emergency contacts when the alarm is activated. To change your emergency contacts, call our customer service team on 0800 101 3333 and they will help you.
We hope this has helped.
Kind regards,
Careline365